Please see our current open vacancies below

Product Sales Managers

To keep pace with the successful growth of our business we require permanent Product Sales Managers to join our team. ATAG is a provider of high quality, premium heating equipment, loved by installers and consumers alike. An exciting, innovative business, we are driven by the desire to help our ATAG Selected Partners grow their businesses through our unrivalled product offerings, service, and support.

As an ATAG Product Sales Manager you will be an ambassador for the brand, assisting our ATAG Selected Partners to promote and sell our products to homeowners.

The candidates need to possess the aptitude and drive to achieve sales targets with the desire and ambition to grow their customer base of Gas Safe Registered ATAG Selected Partners. If you wish to develop and excel in a challenging sales environment, then ATAG is for you.

The posts offer a competitive salary with an uncapped bonus scheme, and pension. Full training will be provided, and you will be supplied with a fully equipped demonstration vehicle.

What will I be doing?

  • Growing sales volume and margin in your ATAG Selected Partner customer base
  • Build lasting mutually beneficial relationships with existing accounts
  • Developing and winning new business clients
  • Sales and margin target driven
  • Commercially astute
  • Technically minded
  • Disciplined, organised and self-driven
  • Customer focused
  • Demonstrably successful sales experience in a technical/trade role highly desirable

Interested or require further information?

Please send your CV or any questions to recruitment@atagheating.co.uk

 

TECHNICAL SUPPORT SPECIALIST – TECHNICAL HELP DESK

Department: Operations.

Location: Dunfermline and home-based.

Reporting To: Head of Technical.

Hours: Variable but 8 hours per day & 40 hours per week excluding lunch.

DUTIES

1. Be the first point of contact for technical telephone contact, dealing with warranty claims, supporting our ASP’s and AWP’s and consumers with boiler faults / issues. Providing a phone fix solution wherever possible.

2. Assist with taking and processing of sales orders and monitoring of timed deliveries.

3. Develop and maintain a closer relationship with ASPs and AWP’s by way of regular planned telephone contact and by offering a variety of sales and service support incl being involved in the delivery of training.

4. Use our bespoke IT system to process all orders and maintain a record of all contact with ASP’s or end users.

5. During working hours, deal with incoming breakdown calls and, where possible, diagnose and decide on next course of action.

6. Manage the service callout process from calls being raised, confirming ATAG warranty partner attendance, checking on progress and correct completion of the service call records.

7. Manage our out of hours telephone helpline, including dealing with emailed customer issues where the out of hours service cannot access/update our systems.

8. Manage the warranty return parts process through to the factory and subsequent decision on cost/replacement including maintaining regular contact with our service agent network.

9. Assist the Head of Technical, the Operations Director and other directors with our product “road map”, technical updates, training and literature / instruction and preparation and liaising with the ATAG factory in Holland where necessary.

A key part of this role will involve some out of hours calls on a rota. A mobile phone will be provided which will be for work use only.

MAIN SKILLS REQUIRED

· Technical experience in the domestic boiler industry is essential.

· A solutions orientated nature towards fault finding.

· Excellent computer skills.

· Calm, supportive, helpful telephone manner / customer service focussed.

· Strong literary/proof reading skills.

· Ability to work in a fast-paced environment.

· Gas Safe Registered preferred (active or expired).

PERSON SPECIFICATION

ATAG Heating Technology UK Limited is a small, family orientated organisation with big ambitions.

We are on an exciting journey of growth.

We have a “technically excellent” product range and a strong “true engineer” following and we want to create a technical helpdesk function that is as fanatical about our products as we are.

We are determined to create a happy, modern, flexible working environment and a supportive culture for our employees using the very latest tools and techniques in service delivery and training. As a collective, the ATAG Technical Help Desk function will be the ‘go to’ resource for all things technical on the ATAG product range.

Working in a small but important team you will have a “can-do” and flexible attitude to your work and be a collaborative, team player - helping all colleagues within an exciting, growth orientated, fun company environment.

Our vision is to provide the highest level of aftersales care and support to our customers and affiliates ultimately resulting in an outstanding customer experience for people purchasing and using the ATAG range of products.

Interested or require further information?

Please send your CV or any questions to recruitment@atagheating.co.uk